If you recently updated your Mautic instance to version 4.2.x and are using PHP 7.4.27, you can get an error 403, banned, when trying to visit your website. A line in the HTACCESS file that forbids access to PHP files may be the root of this problem. This blog post will detail how to resolve this problem and restore smooth operation to your Mautic instance.
Step 1: Identify the Cause of the Error
Finding the source of the mistake is the first step in fixing this problem. As was already indicated, a line in the HTACCESS file that forbids access to PHP files is probably to blame for the issue. You can examine the HTACCESS file in your Mautic directory and search for the lines listed below to verify this:
Require all denied
If you see these lines, then they are most likely causing the error. You can also check your server logs for any relevant error messages.
Step 2: Comment Out the Relevant Lines in the HTACCESS File
Require all denied
This will disable the line that denies access to PHP files.
Step 3: Save the HTACCESS File and Clear Cache
Save the file and delete the cache after you have commented out the pertinent lines in the HTACCESS file. Run the following command in your Mautic directory to accomplish this:
Cache:clear php bin/console
This will ensure that your modifications take effect and delete the Mautic cache.
Step 4: Test Your Mautic Instance
Test your Mautic instance to make sure it is operating properly after emptying the cache. Your site should now be accessible without returning a 403 error.
If you recently updated your Mautic instance to version 4.2.x and are using PHP 7.4.27, a line in the HTACCESS file that forbids access to PHP files is probably to blame for any 403 errors you are currently experiencing. You may quickly resolve the problem and restore smooth operation to your Mautic instance by commenting out this code and emptying the cache.
This blog was inspired by the GitHub issue on this page: https://github.com/mautic/mautic/issues/10913